We get a lot of questions regarding our products, so hopefully, some of the answers below will be of use to you. If not please do get in touch and the team will be happy to assist.
IS THERE ANY POSSIBILITY TO SHIP MY ORDER ABROAD?
At the moment we are no longer shipping to European countries. Please email us for further information info@vanoramic.co.uk
DO YOU ACCEPT RETURNS?
Yes we are always more than happy to have items returned.
We always ask for items to be returned in the new condition that they were received, ie, no marks, or stains and packed as the item was when it was received.
The return address is below:
THE RANDOM CO
FAO: JULIE
UNIT 5A CRADLEY ENTERPRISE CENTRE 2
MAYPOLE FIELDS, HALESOWEN
WEST MIDLANDS, B63 2QB
We advise for items to be sent back need a signature as this is your proof of return for the refund.
HOW DO I USE A PROMOTIONAL CODE?
Look out for the promotional code offer that will be coming soon! Once one is active you will be able to add the promo code when you check out.
I RUN A COMPANY AND I WOULD LIKE TO RECEIVE AN INVOICE?
Yes, if you email us at info@vanoramic.co.uk and request an invoice, we can electronically send you an invoice
POSTAL INFORMATION
All orders above 2 kg in weight are sent with DHL UK next day service for mainland UK addresses.
All other items are sent with Royal Mail 48 service which is usually a 2-3 working day service.